Refund Policy
At Neway.asia, we strive to provide the highest quality medical equipment, including OT tables, OT LED lights, and other medical devices. Your satisfaction is our priority. Please review our refund policy below for detailed information.
Refund Eligibility
- Customized Products:
- All customized products are non-refundable and non-replaceable. This includes items tailored to specific customer requirements, as these are manufactured uniquely for your needs.
- Regular Products:
- Refunds are available only for regular products with manufacturing defects.
- Refund requests must be made within 7 days of receiving the product.
Refund Request Process
To initiate a refund:
- Contact our support team at [insert email/contact information] within 7 days of receiving the product.
- Provide the following information:
- Order number.
- Proof of purchase.
- Photos or videos clearly showing the manufacturing defect.
Our team will review your request and respond within 3 business days.
Return of Products
- If a return is deemed necessary, the product must be:
- In its original condition, unused, and with all packaging intact.
- Accompanied by all accessories, manuals, and other items included in the package.
- The return shipping cost will be covered by the customer unless otherwise specified.
Processing Refunds
- Approved refunds will be processed within 7 business days of receiving the returned product (if applicable).
- Refunds will be issued using the original payment method.
Exclusions
The following are not eligible for refunds:
- Customized products.
- Products damaged due to improper use, handling, or installation.
- Requests made after the 7-day refund eligibility period.
Customer Support
For refund-related inquiries, please contact our team at:
Additional Notes
- All refunds are subject to our final review and approval.
- For international orders, refund timelines may vary depending on the payment provider and bank processing times.
